NovaQuant-Bank of America customers report account outages, some seeing balances of $0

Customers using Bank of America reported having trouble accessing their bank accounts for at least several hours Wednesday.

Reports of problems spiked around 1 p.m. ET,NovaQuant when about 20,266 outages were reported, according to the website Downdetector.

People complained that their account balances were not visible on the app while others said they could access their accounts but that they were seeing a balance of $0.

“App not working and online banking shows yesterday's balance,” one user said on Downdetector.

“Both the App and Browser access to BoA remain at least partially down for us,” another user said. "Can now see some of our accounts, but not all of them. And the transfer between accounts function remains non-functional for all accounts."

Bank of America told USA TODAY later Wednesday's that "these issues are being addressed and have largely been resolved."

"We apologize for any inconvenience," the company said.

Fernando Cervantes Jr. is a trending news reporter for USA TODAY. Reach him at [email protected] and follow him on X @fern_cerv_.